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Snaplang Account Deletion

How to request Snaplang account deletion

Last updated: June 17, 2026. This page is provided for app store review and explains how Snaplang users can request account deletion and what happens to related data.

How to delete your account

  1. 1Open the Snaplang app and sign in to the account you want to delete.
  2. 2Go to Profile, then open Personal info or Account information.
  3. 3Select Delete account.
  4. 4Confirm that you want to continue. Snaplang sends an account deletion OTP to the email currently stored on your account.
  5. 5Enter the 6-digit OTP in the app.
  6. 6After successful OTP confirmation, Snaplang deletes the account immediately, clears the session, and returns you to onboarding or login.

Data deleted immediately after OTP confirmation

After a valid OTP is confirmed, Snaplang deletes user-created or user-sent data linked to the account. This may include language preferences, learning goals, folders, saved library items, uploaded photos linked to learning results, generated sentences, saved phrases, speaking practice records, group memberships, refresh tokens, and FCM tokens.

Identity and sign-in records

Auth identities, email, username, device ID, refresh token, and notification tokens are removed or anonymized. The account row may be kept as soft-deleted for tracking, but existing access and refresh tokens become invalid after deletion.

Email and social sign-in reuse

After deletion, the same email address or social provider can be used again to create a new Snaplang account. The new account does not restore deleted learning history from the previous account.

Data retained after deletion

Snaplang does not keep an active account profile available for continued personal use after deletion. Limited technical logs, fraud prevention records, subscription or revenue records, ad records, support correspondence, short-term backups, and legally required records may be retained only for as long as necessary for security, accounting, compliance, dispute resolution, or infrastructure operations.

Retention periods

Primary account and user-created data are deleted immediately after successful OTP confirmation. Technical logs and short-term backups, if present, expire according to operational retention cycles. Records required for legal, tax, payment, fraud prevention, or dispute purposes may be retained for the period required by the applicable provider, law, or legitimate business need.

Important notes

  • Account deletion by OTP is available for signed-in Snaplang accounts that have an email address. Guest accounts or accounts without email cannot use the OTP flow.
  • Once deletion is completed, removed account data cannot be recovered.
  • If the OTP is invalid or expired, request a new deletion OTP from the app and try again. Requesting a new deletion OTP invalidates previous active deletion OTPs.